Highlighted
Moph
Level 3: Gumshoe

Is it possible to remove 'Telstra TV Recommends' listings from the Home screen?

Answered

The attached image shows the current 'Telstra TV Recommends' listings on our T-Box Home screen. Obviously my three year old daughter isn't of an age to appreciate 'American Horror Story: Cult' and was petrified when she first noticed the listing icon on our nightly visit to Netflix's 'Puffin Rock'.

 

Is there any way to clear recommendations from the listing or otherwise deal with this issue? It's a little frustrating that there seems to be no way to control what recommended content appears on the Home page, despite some of it being inappropriate for young viewers.

 

Edit: Ugh, sorry - just realised it's a Telstra TV box not T-Box. Can't delete the post so not sure whether a mod can move it? Sorry =/

 

20180821_195138-2560.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Is it possible to remove 'Telstra TV Recommends' listings from the Home screen?

Hi @Moph,

Telstra TV 'Recommends Row' features a mix of the latest and greatest content from Telstra TV’s numerous content partners and Apps. It is a mix of new release films, popular binge-worthy content and trending/topical shows and movies.

The curation team avoids using any artwork on the home screen that is overtly sexual, violent or offensive.

American Horror Story: Cult was an extremely popular show for the Telstra TV audience and a priority title for both Foxtel Now and BigPond Movies. We have taken into consideration feedback provided and will look to change this artwork.

There is no way to ‘hide’ the content-led UI, however you can directly access the MyApps page using the menu on the left-hand side of the device when watching TV with your young children.

We apologise that this artwork upset your little one and have taken your feedback into consideration for future promotions.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Is it possible to remove 'Telstra TV Recommends' listings from the Home screen?

Hi @Moph,

Telstra TV 'Recommends Row' features a mix of the latest and greatest content from Telstra TV’s numerous content partners and Apps. It is a mix of new release films, popular binge-worthy content and trending/topical shows and movies.

The curation team avoids using any artwork on the home screen that is overtly sexual, violent or offensive.

American Horror Story: Cult was an extremely popular show for the Telstra TV audience and a priority title for both Foxtel Now and BigPond Movies. We have taken into consideration feedback provided and will look to change this artwork.

There is no way to ‘hide’ the content-led UI, however you can directly access the MyApps page using the menu on the left-hand side of the device when watching TV with your young children.

We apologise that this artwork upset your little one and have taken your feedback into consideration for future promotions.

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more