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Thanks for the reply.
I recommend resetting your device via the steps listed at http://tel.st/tulut and please let us know if that helps.
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Hi @Robhal
Apologies for the delay in responding. Has this matter been followed up on or resolved since your post?
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Thanks for the reply Robynne.
Can I please confirm whether you have ever had the Live TV channels available? If not, do you have a series 1 or 2 Telstra TV device?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Thanks for the reply.
I recommend resetting your device via the steps listed at http://tel.st/tulut and please let us know if that helps.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Hi @DyraSan
If the troubleshooting mentioned via the link didn't help, our Telstra TV Assurance team will be the best people to investigate further & you can contact them on 132200.
Please say 'Telstra TV' then 'Faults' when prompted to get through to the team.
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