Message when accessing Live TV

[Robhal]

Message appears ‘the specified channel is not available’

All aerial and NBN connections are fine.

FOXTEL channels are available

Advice please.

[Dani39]

Hi @Robhal

Apologies for the delay in responding. Has this matter been followed up on or resolved since your post?

[Robhal]

No I still can’t wirk out why it’s not working. All aerial connections are fine.

Your assistance will be greatly appreciated.

Thanks
Robynne

[Dani39]

Thanks for the reply Robynne.

Can I please confirm whether you have ever had the Live TV channels available? If not, do you have a series 1 or 2 Telstra TV device?

[Robhal]

Definitely had access previously; I’m not sure how to determine the series number.
We have had the unit about 6 months

[Dani39 · Accepted solution]

Thanks for the reply.

I recommend resetting your device via the steps listed at http://tel.st/tulut and please let us know if that helps. 

[Robhal]

Doing this factory reset has worked. Thank you very much
Robynne.

[DyraSan]

Check this........Using your Telstra TV remote:

Open the menu by selecting the home button
Select Settings
Scroll down to Channel scan
Select Manual scan for channels.

[DyraSan]

Dani, your answer is accepted. But your answer is not solving my issue. can you help me?

https://www.kissanime.vip/

[ShannonD]

Hi @DyraSan

If the troubleshooting mentioned via the link didn't help, our Telstra TV Assurance team will be the best people to investigate further & you can contact them on 132200.

Please say 'Telstra TV' then 'Faults' when prompted to get through to the team.