Robhal
Level 1: Cadet

Message when accessing Live TV

Answered
Message appears ‘the specified channel is not available’

All aerial and NBN connections are fine.

FOXTEL channels are available

Advice please.
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Message when accessing Live TV

Thanks for the reply.

 

I recommend resetting your device via the steps listed at http://tel.st/tulut and please let us know if that helps. 

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9 REPLIES 9
Support Team
Support Team

Re: Message when accessing Live TV

Hi @Robhal

 

Apologies for the delay in responding. Has this matter been followed up on or resolved since your post?

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Robhal
Level 1: Cadet

Re: Message when accessing Live TV

No I still can’t wirk out why it’s not working. All aerial connections are fine.

Your assistance will be greatly appreciated.

Thanks
Robynne
Support Team
Support Team

Re: Message when accessing Live TV

Thanks for the reply Robynne.

 

Can I please confirm whether you have ever had the Live TV channels available? If not, do you have a series 1 or 2 Telstra TV device?

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Robhal
Level 1: Cadet

Re: Message when accessing Live TV

Definitely had access previously; I’m not sure how to determine the series number.
We have had the unit about 6 months

Support Team
Support Team
Accepted Solution

Re: Message when accessing Live TV

Thanks for the reply.

 

I recommend resetting your device via the steps listed at http://tel.st/tulut and please let us know if that helps. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Robhal
Level 1: Cadet

Re: Message when accessing Live TV

Doing this factory reset has worked. Thank you very much
Robynne.
DyraSan
Level 1: Cadet

Re: Message when accessing Live TV

Check this........Using your Telstra TV remote:

Open the menu by selecting the home button
Select Settings
Scroll down to Channel scan
Select Manual scan for channels.
DyraSan
Level 1: Cadet

Re: Message when accessing Live TV

Dani, your answer is accepted. But your answer is not solving my issue. can you help me?

https://www.kissanime.vip/
Support Team
Support Team

Re: Message when accessing Live TV

Hi @DyraSan

 

If the troubleshooting mentioned via the link didn't help, our Telstra TV Assurance team will be the best people to investigate further & you can contact them on 132200.

 

Please say 'Telstra TV' then 'Faults' when prompted to get through to the team.

____________________

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