Level 2: Rookie

No 4K on Telstra TV3

I just purchase a 4K tv and found that my Telstra tv 3 won’t work in 4K at all and no HDR, I replaced the HDMI 1.4 cable with a 2.1 but still nothing, YouTube has also stopped working, I get audio but no video.

I have a second Roku 4 box (non Telstra) YouTube works fine, main concern is why won’t 4K work???

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Telstra (Retired)
Telstra (Retired)

Re: No 4K on Telstra TV3



Sorry for the delayed response. That's strange that 4K and YouTube aren't working on your Telstra TV. Have you been able to get assistance with this yet?



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Level 2: Rookie

Re: No 4K on Telstra TV3


Yes it was resolved by ditching the box and using the app on the tv, best thing I ever did. The Telstra box needs some work or even better give your customers the latest box, I have a second roku 4 Box which is about 2 years old and is still a newer model to what Telstra is supplying.

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