SW1961
Level 1: Cadet

Plus7

Spoiler
My plus7 is not working on Telstra TV I have reset the the box to factory settings and it worked for a while but then stopped working again, I have removed the app and reinstalled and still not working is there a fix?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Support Team
Support Team

Re: Plus7

Hi @SW1961,

 

Appreciate the concern with the plus7 app on your Telstra TV. 

 

If still having troubles, our Telstra TV Assurance team can assist any time on 132200 (say 'Telstra TV' and then 'Technical Support').

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 25: The Singularity
Level 25: The Singularity

Re: Plus7

The problem was fixed yesterday afternoon.

You need to delete the app, then Restart the Telstra TV, then reinstall the app.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now