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Sillyrabbit
Level 2: Rookie

Roku device not connecting to internet

Answered
My Telstra tv is not connecting to the internet either through our wired or wireless connections. We just moved to the NBN a week ago and have had no problems. All other devices are connecting to the internet without any problems. Have tried restarting the device and had no luck. Does anyone have any ideas?
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Accepted Solutions
Sillyrabbit
Level 2: Rookie
Accepted Solution

Re: Roku device not connecting to internet

Thanks for Replying. I spoke to TelstraTV reps and they said this is an issue with the first generation roku devices and they need to send me a new one. Thanks again.

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3 REPLIES 3
Support Team
Support Team

Re: Roku device not connecting to internet

Sorry for the frustration, Sillyrabbit. Did this disconnect coincide with the transition to NBN? 
Can the Telstra TV see your wifi network? Are you getting an error message when you try? If so, what does it say exactly? - Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Sillyrabbit
Level 2: Rookie
Accepted Solution

Re: Roku device not connecting to internet

Thanks for Replying. I spoke to TelstraTV reps and they said this is an issue with the first generation roku devices and they need to send me a new one. Thanks again.
Support Team
Support Team

Re: Roku device not connecting to internet

Thanks for letting us know @Sillyrabbit, if you have any further trouble with this please let us know. -Dylan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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