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Saints661
Level 1: Cadet

Stan on Telstra TV

Watching Stan on Telstra TV the sound is out of sync. All other applications are ok. Please advise how to fix this.

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7 REPLIES 7
Support Team
Support Team

Re: Stan on Telstra TV

Hi Saints661, That is not good at all. Now the best thing to do is contact Telstra TV tech team on 132200 and say 'Telstra TV faults' when prompted. They shall be able to work with you to resolve this. 

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Saints661
Level 1: Cadet

Re: Stan on Telstra TV

I rang Telstra TV and they could not assist. They requested I contact Stan which I have but they have not been able to fix the issue so far.

Support Team
Support Team

Re: Stan on Telstra TV

May I ask when you contacted them if Stan has lodged an investigation into what may be happening? If so may I ask what you were advised is being done perhaps? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Saints661
Level 1: Cadet

Re: Stan on Telstra TV

Stan have asked me do reboot which I did. They also asked me to send them a video clip of the problem. So far they have not been able to fix the problem.
Support Team
Support Team

Re: Stan on Telstra TV

Are they still working on resolving this on your behalf may I ask? Are they going to be able to contact you when they complete looking at what is going on and how to fix this?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Saints661
Level 1: Cadet

Re: Stan on Telstra TV

Yes they are still working on it.
Thanks
Support Team
Support Team

Re: Stan on Telstra TV

If possible, may I ask if you can keep us posted on the outcome if you don't mind. - Jo

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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