I have just switched from TTV1 to TTV2. Every is fine except for screen mirroring from my laptop. It worked fine on the TTV1 every time, but the TTV2 mostly fails to connect, even to respond to the request. It has connected randomly once or twice, but failed 25+ times. The settings seem to be correct (same as TTV1) Done all the powering off and on etc. Any ideas??
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Thanks for reaching out to us. I recommend performing a factory reset. If that doesn't help, please speak with our Telstra TV team who will be able to troubleshoot further with you. They can be reached on 132200 and say 'Telstra TV Faults'. If your device is faulty, they'll be able to assist arranging a new one for you.
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The connection did in fact work using my phone as a mobile hotspot, 3 or 4 times consecutively. So now I suppose we investigate the modem, firstly by rebooting?
That would be a good starting point to reset the connection to the network - if this still doesn't work for you then our Telstra TV support teams are available 24x7 via 1800 087 688 to investigate and assist.
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I got mixed messages from the help desk. The assistant there hadn't come across screen mirroring and had no experience in it. She wanted to hand me on to tech support but was apparently told that they couldn't help me because screen mirroring is not supported on the TTV2. Of course this raises lots of questions - why have it as a menu item then? How come I have connected 2 or 3 times? Is this a case of technology going backwards?
This is surely not so? An error in communication?
At the moment I have both devices (TTV1 and 2) running and between them they cover my needs. Not an elegant solution though.
I do have an older gateway modem - I'll try to find some time in the next day or so to do a switch. Thanks for the tip.
Disabling band steering in the modem might improve the reliability of the Miracast connection. On the Telstra Max II, Telstra Frontier and Telstra Smart Gateway remove tick from band steering in the 2.4 GHz WiFi settings..
Have you tried disabling LAN IPv6 in the Modem? (Advanced > Local Network > IPv6 State). Once IPv6 is disabled reconnect all devices.
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