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bwoolno
Level 2: Rookie

Telstra TV Foxtel On Demand Not Working Properly

When i go to watch the latest shows on Foxtel on demand the ad runs then it reverts back to the "play now" page . On started experiencing this yesterday the 26th August 2018 . Only having the issue on the two Telstra TV boxes . The shows work fine on my PC and phone on wifi . Other older shows work as well as normal channels . 

Thanks 

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6 REPLIES 6
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV Foxtel On Demand Not Working Properly

Do you mean Foxtel Now? Foxtel on Demand is not available on the Telstra TV.

You could try restarting the Telstra TV unit as this usually clears any errors, but you may need to uninstall the app and reinstall it to get it working properly again if that doesn't work.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
bwoolno
Level 2: Rookie

Re: Telstra TV Foxtel On Demand Not Working Properly

Yes Foxtel Now and Foxtel on demand is available on Telstra TV if you have a Foxtel Now account . Restarted it . Reset it as well . Still the same issue with both boxes but as i said , Works fine on the phone and PC
Support Team
Support Team

Re: Telstra TV Foxtel On Demand Not Working Properly

Hey bwoolno,

So sorry to hear of the troubles with this, and that a restart did not resolve.

Give our tech team a call on 133 933 and we will check everything out and get this fixed up.

Please let me know how you go.

Thank you.
- Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: Telstra TV Foxtel On Demand Not Working Properly

Just checking in, how did you go with this one earlier?


Happy to help any way we can.

Thank you.
- Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

bwoolno
Level 2: Rookie

Re: Telstra TV Foxtel On Demand Not Working Properly

Seems to have rectified itself so at the moment all good .
bwoolno
Level 2: Rookie

Re: Telstra TV Foxtel On Demand Not Working Properly

Seems to have rectified itself so all good at the moment

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