CrowdSupport®
Level 1: Cadet

Telstra TV - HDMI no signal

I received my Telstra TV earlier and at first it worked, then it went into power saving mode after an hour or so, then I turned the TV off. Now when I tried turned the TV on and tried to use Telstra TV it will not work? I have the HDMI cables in and the power switched on but there's no light coming from the Telstra TV to show whether it's working or not?? And the HDMI screen says 'no signal'! Help?!

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5 REPLIES 5
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra TV - HDMI no signal

Have you pushed the button on the remote to wake it up from power saving mode?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 1: Cadet

Re: Telstra TV - HDMI no signal

Yes. But I don't think it's in power saving mode because there is no light..
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra TV - HDMI no signal

Try unplugging it and plugging it back in and see if it boots up again.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Highlighted
Level 1: Cadet

Re: Telstra TV - HDMI no signal

Done that too..
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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV - HDMI no signal

If you have no light on the Telstra TV even when pressing the button on the remote, then please  the following troubleshooting steps from our FAQs for Telstra TV and contact Tech Support for assistance if it is still unable to turn on.

 

https://www.telstra.com.au/support/category/entertainment/telstra-tv/my-telstra-tv-isnt-starting-up

- Shelly

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