Telstra (Retired)
Telstra (Retired)

Telstra TV Known Issue During Activation (Plus Fix)

There is currently a known issue impacting some Telstra TV's during the activation process. Please see a description of the issue below, and how to resolve. 



Error Scenario


After entering the Telstra ID and password on, when returning to the device and continuing to the last tip, pressing “done” will occasionally results in the device getting stuck on an animation of the Telstra TV logo.




Reboot the device by unplugging power adapter.


Please note: A factory reset is likely to lead to the same issues.

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