Telstra (Retired)
Telstra (Retired)

Telstra TV Known Issue During Activation (Plus Fix)

There is currently a known issue impacting some Telstra TV's during the activation process. Please see a description of the issue below, and how to resolve. 

 

 

Error Scenario

 

After entering the Telstra ID and password on Telstra.com/linktv, when returning to the device and continuing to the last tip, pressing “done” will occasionally results in the device getting stuck on an animation of the Telstra TV logo.

 

Resolution:

 

Reboot the device by unplugging power adapter.

 

Please note: A factory reset is likely to lead to the same issues.

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