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Nakiya81
Level 1: Cadet

Telstra TV Remote not working

Answered

I have woken up this morning and my Telstra TV remote wont work. If i press a button it wont work. I have changed batteries. I have only had this device for less than a month. I cant press HOME, FORWARD, BACK, SIDE. If I press it makes a noise like its received a message, but no curser will move on the actual tv. I have unplugged device, and still nothing

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra TV Remote not working

Hi CP6, 

 

Please call our Telstra TV Technical support on 1300136841 and we can arrange a new one for you. 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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8 REPLIES 8
Level 22: Superhuman

Re: Telstra TV Remote not working

Hey @Nakiya81,

just to make sure it's the REMOTE and not the box,  if you have  an adroid device, try this:

 

https://play.google.com/store/apps/details?id=com.roku.remote&hl=en

 

or one of the alternates.

 

It will help you narrow it down.

 

In either case, if you have a broken remote, I think you can call support for a replacement unit, though they might replace the whole kit, and that will mean a return bag.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


Nakiya81
Level 1: Cadet

Re: Telstra TV Remote not working

Thanks for your reply. I just have the remote that was supplied with package

Level 22: Superhuman

Re: Telstra TV Remote not working

I meant if you had a smartphone or tablet handy.

 

I use this for my Telstra TV:

 

https://play.google.com/store/apps/details?id=com.tinybyteapps.robyte

 

It has the advantage of not needing the Infra-Red Remote pointed at the Telstra-TV, because it uses the WiFi connection, and it has extra features like a keyboard entry.

 

 

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


CP6
Level 1: Cadet

Re: Telstra TV Remote not working

Mine has also stopped. Am yet to find a fix

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra TV Remote not working

Hi CP6, 

 

Please call our Telstra TV Technical support on 1300136841 and we can arrange a new one for you. 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

dyansukartha
Level 1: Cadet

Re: Telstra TV Remote not working

I have the same problem. Remote stopped working after 2 weeks. What to do?

Telstra (Retired)
Telstra (Retired)

Re: Telstra TV Remote not working

Hi dyansukartha

Iain's post above yours has the answer :-)

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

LtMirage
Level 2: Rookie

Re: Telstra TV Remote not working

My Telstra TV remote didn't work on the first time it was setup.

Called the support number and GENGHIS was really helpful with the general troubleshooting.
In the end a Hard Reset of the Telstra TV with a PIN fixed the remote issue.

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