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TerriArnold
Level 1: Cadet

Telstra TV Roku Player Internal Error RE644

Hi

I keep getting an error every time I try to use the Foxtel now app on my telstra tv - Roku Player Internal Error RE644. I’ve tried uninstalling and reinstalling the app, resetting my modem, restarting telstra tv and nothing seems to work.

Can anyone help?

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10 REPLIES 10
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV Roku Player Internal Error RE644

It sounds like you have tried all the fixes that are possible. It happens occasionally to me, but exiting the app and going back in fixes it 99% of the time.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jt32
Level 2: Rookie

Re: Telstra TV Roku Player Internal Error RE644

I have been getting the same error since yesterday but only when watching Scandal on Foxtel. Everything else is ok. Have also tried uninstalling etc but still not working.
LMc3011
Level 1: Cadet

Re: Telstra TV Roku Player Internal Error RE644

Mine has been doing the same since last night. I can watch episodes I’ve already watched, but nothing from season 2 episode 5 onward
AmbeeBee
Level 2: Rookie

Re: Telstra TV Roku Player Internal Error RE644

I’ve got the same issue only with Scandal. I’m on the phone with telstra now but getting the usual bounce around. If they give me a solution I’ll post it up
AmbeeBee
Level 2: Rookie

Re: Telstra TV Roku Player Internal Error RE644

Got to same usual we don’t know, bumped around different departments, palmed off response so no luck guys! I’ve asked they escalate the issue and have said to check this page as it seems several users are having the same issue so hopefully they try to resolve it for us! 🤞🏼
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV Roku Player Internal Error RE644

If it's only one program then it sounds like an issue with the program itself. You might need to chase Foxtel about it. They are the only ones who can troubleshoot it from the transmitting end.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Jt32
Level 2: Rookie

Re: Telstra TV Roku Player Internal Error RE644

Just contacted Foxtel and they said “We've received a notification from higher management that this is a known issue and it has been escalated through to the team in charge of On Demand content for investigation. We appreciate your feedback and we'll ensure that our Programmers are working on it.”
Relunda
Level 1: Cadet

Re: Telstra TV Roku Player Internal Error RE644

Same issue here! Scandal S2E16 👎🏽
Relunda
Level 1: Cadet

Re: Telstra TV Roku Player Internal Error RE644

Working again for me. Hopefully it is for you too!
Jt32
Level 2: Rookie

Re: Telstra TV Roku Player Internal Error RE644

Yes, me too. Fingers crossed it stays that way!

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