I have an issue with Kayo sports through my T Box (first gen not the new one).
Within a few minutes of starting a stream, the audio is ahead of the video. Makes it unwatchable as you'll hear the commentators etc talking about something that hasn't happened yet. If I stream Kayo on my pc there is no such issue. I have plenty of bandwidth evidenced by it working on the PC and Netflix and others stream fine without this synch issue on the T Box.
Any suggestions? If I cant solve it I wont subscribe.
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Just bumping this thread, as I have the exact same issue. I have the older model telstra tv, no problems streaming anything else, but the audio and the visual become out of sync very quickly and gets worse.
I will also unsubscribe if I can't get it to work, and yes, I have reset the modem, reinstalled the app, tried holding my tongue in various positions, doesn't work.
I have exactly the same problem. It annoys me too and probably will unsubscribe if there is no solution. Do others have the same problem?
Thanks for reaching out. Sorry to hear about this issue, I can understand your frustration.
I recommend speaking to the Kayo technical support team regarding this one, you can find them here.
Please let me know how you go.
Spoke to the kayo technical support people who are aware of the problem and are working on fixes for the Telstra tv kayo app.
If it doesn't resolve pretty soon I'm cancelling. And then I won't go back as I'm not risking wasted money. Be nice for an official word and for Telstra to do something too since it's their box and service we're going through.
I received a message today saying they'd updated it and resolved issues.
However.... the audio still goes out of synch and is ahead of the video.
Today is my last trial day before billing so I am cancelling. Can't pay money for something that doesn't work like this. And unless there's another free trial or something I won't come back as I won't pay $25 to find out it's likely still not fixed in the future.
Kayo claims its fixed - no. Kayo claims its Telstra, Telstra claims its Kayo. I'm paying $25 a month for a dud.
Considering going to Consumer Affairs on this.
Time both parties got together and fixed this. What is Telstra doing??
It is a Kayo problem and they need to sort it out. The Telstra TV is a Roku box with a Telstra skin over the operating system (it is still Roku firmware running the box).
Kayo need to figure out why their app (and nobody else's, including Foxtel - who own and operate Kayo) isn't working on the hardware.
I have an older Telstra TV. Yes my vision and audio are not in sync on Kayo Sports. During the cricket, the separation of audio / vision is at least 7 seconds, maybe more. May i add that gap changes all the time. This problem appears to be with Kayo Sports only.
I have the same issues.
Pity because it is such a great range of sports, but virtually unwatchable with the audio lag.
Completely unwatchable.....audio approx 10-15 seconds ahead of of vision. Unacceptable delay which ruins the service. Whether it be a Kayo or Telstra tv issue is irrelevant - JUST FIX IT.
Good work. I have a fault lodged on this too. Experience it the same and whether live or replay no difference. Hopefully they can sort it.
TBox doesn't exist any more. I think you mean Telstra TV.
It is a problem with the Kayo app for the Telstra TV. Kayo (Foxtel) are the only ones who can fix it (with assistance from the Telstra TV team) as it is their app.
I have exactly the same problem on both telstra tv and the android app. I have to keep scrolling forward but after a few seconds its back out of sync.
According to the posts this has been a problem for a long time with no resolution. I used to use Foxtel Now on the Telstra TV with no problem at all. Because both Kayo and Foxtel Now are both under Foxtel, surely the Kayo developers can talk with the Foxtel Now developers to see what they did wrong. It can't be that hard!!!
Joined a week ago and found the same problem watching BBL on TelstraTV but fine on Windows10/Chrome. Contacted Kayo and after a few checks and re-boots no difference and they then responded they were working on the problem.
Yesterday I started to watch the Aus-India ODI via TelstraTV thinking I would have to do the "catch-up" every over and guess what- not a problem with the sync. Will wait and see with today's BBL
Watching the A League today on the Telstra TV. I am still having the sync problem. The longer I watch, the more out of sync it gets. If Telstra has a fix, it hasn't reached my unit yet. Very frustrating.
I was contacted by Kayo today. Apparently they fixed the problem yesterday. I reloaded the app and that seems to have worked. Most frustrating thing was having to login again using the app login editor. Very slow.
Nice to hear it appears to be working for some.
I'm afraid I won't try it again until I hear back from the fault I lodged and all the detail provided. Even then I would want another free trial offered first. Not stumping up any cash until I know it works.
I got this today.
We understand that your recent Kayo experience with Telstra TV has been interrupted, this shouldn’t have happened.
We have been working closely with our Partners, who have now fixed the issue with the audio-syncing of live streams.
The update has happened automatically, however if you’re still experiencing issues with live events, please ensure your app has been updated via your app settings.
Thanks for your patience. We hope you continue to enjoy Kayo.
Your Kayo Support Crew
Agreed. I would try it again if I had another 14 Day free trial to see for myself, that the issue has been fixed.
Kayo sent me an email on 18/1/19 apologising for the inconvenience and offering me a free 1 month trial period as my 14 day trial was ruined by the synch issue.
But now I don't seem to be able to enter the voucher number they have given me. Unbelievable! It may be an issue with my computer, but seriously considering now that Kayo is just not for me.
So remember, if you are not provided with this offer then Kayo does not consider you a special customer.
I can't see why I'd be special.
The only thing I can think of is that I emailed them as soon as I became aware of the issue and lodged a formal complaint.
I got an email too. It's been fixed. Everything is in synch I checked it out.
At least any future subscribers should be all good to go now.
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