CrowdSupport®
Level 2: Rookie

Telstra TV + app use remote over ethernet

Hi,

 

Just tried out the new app, and it's great, however, it seems as though you can't use the remote controller / touchpad / app shortcuts over ethernet, only wifi?

 

The app couldn't find my TTV over ethernet, so I switched to wifi, which worked.

 

I then switched to ethernet, and the remote meu is now greyed out Smiley Sad

 

Could you allow for ethernet connections too (or am I doing it wrong)?

 

Thanks!

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra TV + app use remote over ethernet

If you are using a Telstra Gateway are you by chance using the 5Ghz network?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Highlighted
Level 2: Rookie

Re: Telstra TV + app use remote over ethernet

No I'm not using a Gateway on 5Ghz.

 

Actually, all working now...seems I needed to reboot the box and app a few times, but now working fine Smiley Happy

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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV + app use remote over ethernet

Thanks for the update klint05 and glad to hear that this is working for you again Smiley Happy

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