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sarahc1
Level 1: Cadet

Telstra TV error RE647

Have this error when using Foxtel. I have been passed backwards and forwards between Telstra and Foxtel. Have reset Telstra TV, have updated. Still not working. Anyone have any advice?

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3 REPLIES 3
Support Team
Support Team

Re: Telstra TV error RE647

Hi Sarahc1, 

 

Thanks for reaching out and sorry to hear of the troubles you're having.

 

Have you tried uninstalling and reinstalling the Foxtel App? How long has this error occurred for? and when you spoke with our team what has been advised? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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sarahc1
Level 1: Cadet

Re: Telstra TV error RE647

Yes have tried all of the above. Have tried talking to an advisor, no one was helpful. They mentioned to update it and reinstall. Nothing has fixed. 

Support Team
Support Team

Re: Telstra TV error RE647

That is very disappointing to say the least @sarahc1

 

Hopefully the error is resolved in the form of an update in the near future and please let us know if you have any other questions or concerns moving forward.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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