Telstra TV remote not working at setup

[wmvaux]

I have connected a Telstra TV 2 box to my Panasonic TV via HDMI2 and connected Ethernet cable and split a Foxtel antenna cable so it can go in the Foxtel box which is on HDMI1 and the other antenna goes in to the Foxtel TV 2. I get a set up message on the screen, but the remote doesn't do anything. I have tried different batteries and made sure they are the right way around but no luck in getting it setup.

[Jupiter · Accepted solution]

Does the light on the front of the unit flash when you press a button on the remote (if not, either the remote or unit is faulty)?
Have you tried unplugging the TTV2 from the power and then plugging back in (why they couldn't have just added a power button, I don't know)?
Finally, you could try resetting the unit, the reset button is below where the power cable plugs in to the unit (you have to press it while the unit is turned on).

If none of that helps, then give 132200 a call and ask for Telstra TV Faults at the prompt.

[wmvaux]

I have unplugged TTV2 from power, also tried the reset button under the unit and the light on the front right flashes twice, still not letting me do anything when it says lets get started.

[Jupiter]

It sounds like the remote is ok then, so it sounds like it may be a faulty unit.

[will935]

Hi there

Sorry to read you are experiencing difficulties with your TTV unit, given what you have told us here, I would recommend you get in touch with our Telstra TV assurance team. You can call 132200 and say TELSTRA TV then FAULTS.

Let me know how you go.

- Will

[will935]

Have there been any updates to your situation at all?

- Will