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Lotusfrog
Level 3: Gumshoe

Telstra Tv 3rd July update

Answered
Your 3rd of July 2018 update broke Youtube. The audio is seriously out of sync and videos aren't playing properly. I've tested other apps like Nine and the audio was fine. YouTube app works fine on the xbox. It is since the update.
Are you working on fixing this?
1 ACCEPTED SOLUTION

Accepted Solutions
GeeDee57
Level 2: Rookie
Accepted Solution

Re: Telstra Tv 3rd July update

I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update

Was this helpful?

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7 REPLIES 7
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Tv 3rd July update

The core problem is a google issue which is causing problems with Roku devices and some smart TV's

However Roku has also been engaged to rollback to the previous build until the Youtube issue is sorted
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Lotusfrog
Level 3: Gumshoe

Re: Telstra Tv 3rd July update

Ah okay, thank you for that. I'll just use the xbox in the meantime then Smiley Happy

joshcuboz
Level 2: Rookie

Re: Telstra Tv 3rd July update

I'm having the exact same problemSmiley Sad
GeeDee57
Level 2: Rookie

Re: Telstra Tv 3rd July update

Same problem here. Not all YouTube videos but every video on some channels. 

 

Very annoying

GeeDee57
Level 2: Rookie
Accepted Solution

Re: Telstra Tv 3rd July update

I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update
Lotusfrog
Level 3: Gumshoe

Re: Telstra Tv 3rd July update

I just did the same and videos are now working for me too. 

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Tv 3rd July update

Telstra had to get Roku to roll back the update due to Google's current YouTube issues.

When that's resolved the update will get pushed back through
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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