jordie13
Level 2: Rookie

Telstra tv nrl

I have a nrl live pass and cannot watch live games through Telstra tv, any help here would be great

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3 REPLIES 3
Support Team
Support Team

Re: Telstra tv nrl

Hi @jordie13

 

The NRL Live pass is built for mobile devices associated to your mobile account and sim.

 

Unfortunately you can't use this to watch games via the Telstra TV.

 

Please let me know if you need any further help.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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jordie13
Level 2: Rookie

Re: Telstra tv nrl

I also cannot use mirror screening on Telstra tv to play music or games since the last update, I get a messagec stating cannot find device, I have been in contact with Telstra tv faults and was told it's not their problem. This is unacceptable as I pay for platinum service and expect more from Telstra
Support Team
Support Team

Re: Telstra tv nrl

Thanks for your reply,

 

I can certainly appreciate how upsetting this has become for you.

 

If you are wanting to lodge a complaint to have this matter investigated this can be done directly online via: https://tel.st/5r3sv

 

After this has been done, you will be appointed a case manager who will go through everything, contact you directly and discuss how to resolve this with you should you decide to take the matter further.

 

Please keep us posted with any updates as the situation progresses.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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