CrowdSupport®
VikkiB
Level 1: Cadet

Telstra tv won’t connect to internet

All of a sudden our Telstra tv will not connect to the internet. I’ve tried restarting, resetting, reentering WiFi passwords, everything I can think of without a resolution. Has anyone else had this issue? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Support Team
Support Team

Re: Telstra tv won’t connect to internet

Hi @VikkiB

 

Apologies for the delay in our reply and to hear of the frustration.

 

This is most certainly not the feedback we like to see coming from our customers.

 

Can I ask if you are still needing help with the mentioned problem on your account?

 

If yes was any specific error message coming up on the screen at the time?
 

Please let me know so I can attempt to assist further.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

VikkiB
Level 1: Cadet

Re: Telstra tv won’t connect to internet

Hi stef, the Telstra tv still isn’t working. We had a spare one we plugged in to replace it for now, but I’ll need to contact Telstra sometime via phone to sort out the issues with the other box. 

 

 

Support Team
Support Team

Re: Telstra tv won’t connect to internet

Hi @Vikk

 

Thanks for your reply.

 

In that case I would recommend speaking with the team over the phone by calling 13 22 00 and say "Telstra TV" once connected they will can help further with this outstanding problem.

Please keep us posted with any updates as the situation progresses.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now