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Beck72
Level 1: Cadet

Telstra tv

My Telstra tv isn’t working 

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2 REPLIES 2
Level 21: Augmented
Level 21: Augmented

Re: Telstra tv


@Beck72 wrote:

My Telstra tv isn’t working 


@Beck72  What should I do if my Telstra TV® won’t turn on?

 

If you’ve tried turning on your Telstra TV but it’s not working:

  1. Make sure the cords and connections are firmly plugged in.
  2. Turn your Telstra TV off at the power point, wait 20 seconds and then turn it on again. If the Telstra TV is getting power, the LED on the front of the Telstra TV will light up. 
  3. Make sure your modem is working by accessing the internet from another device
  4. Turn your TV off and on again
  5. Make sure that you’ve selected the correct HDMI input on your TV.

Still not working?

Call 13 22 00. Make sure you have access to your Telstra TV. We’ll need the serial number – it’s on the exterior of the unit.

Hot pineapple donut and a cuppa.... Mmmmmm
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Telstra (Retired)
Telstra (Retired)

Re: Telstra tv

Hi @Beck72

 

Just checking in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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