chrissy2
Level 1: Cadet

Tenplay app on Telstra TV

The Tenplay app is very slow downloading. It buffers constantly (has taken nearly an hour to watch 22 minutes of content). I have deleted and reloaded the app but the problem persists. I am having no trouble except with Tenplay. Any suggestions or help please?

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1 REPLY
Support Team
Support Team

Re: Tenplay app on Telstra TV

Hey chrissy2,

 

I can appreciate your frustrations with the Ten Play App having issues and do apologise for any inconvenience this has caused Smiley Sad The steps you have taken are what we would have advised as well and am sorry they haven't worked in having this fixed Smiley Sad

 

I would recommend having the Telstra TV Faults team contacted on 132200 (24/7) and say 'Telstra TV' followed by 'Faults' when promoted. 
 

Let us know how you get on having this discussed and resolved further. 

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