Level 2: Rookie

This video is not playable on this player

I have purchased a movie to stream.  Error says This video is not playable on this player.  Invalid authorization response.  First time I have seen this error.  How do I fix it? Am I charged for the movie?

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Telstra (Retired)
Telstra (Retired)

Re: This video is not playable on this player

Hi DNutter,

I'm sorry to read that you are experiencing an error when you are trying to play a video you purchased. Can you confirm is this on your Telstra TV? What service did you purchase the movie through?

If this was via Telstra TV Box Office and you you are still experiencing difficulty watching the movie, please get in touch with our technical support team, 1800 502 502, so this can be investigated.


Let us know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: This video is not playable on this player

Dnutter, did you manage to sort it out? Same issue here...

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