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Sassyb
Level 1: Cadet

Trying to connect my Telstra TV to my personal hotspot on my iphone

Hi everyone, I’m currently away from home and trying to connect my Telstra Tv to my hotspot on my iPhone to use with my mobile data. My phone shows up in the network screen but says it’s unable to connect. I have reset my phone and TTV 3 times each with no luck 😞

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2 REPLIES 2
Support Team
Support Team

Re: Trying to connect my Telstra TV to my personal hotspot on my iphone

Hi @Sassyb


Apologies for the delay in our reply and to hear of the frustration.

 

This is most certainly not the feedback we like to see coming from our customers.

 

Does it allow you to enter the WiFi pin before the error?


Please let me know so I can best assist further.

 

- Stef

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Sassyb
Level 1: Cadet

Re: Trying to connect my Telstra TV to my personal hotspot on my iphone

Hi, yes I put WIFI password in then the error. I’ve figured out if I connect my laptop to my hotspot then try the TTV it works BUT I have to switch the TTV off at the wall at least 3 times to get it to work - sometimes it just won’t connect at all. 

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