Level 1: Cadet

Tv box office won’t load

I purchased a movie to watch through my iPhone XR & stream via google Chromecast
I can’t watch it on either my device or tv.
It continually says
Playback error
Content Tree response invalid
(No key for:Na)

On top of this I haven’t come across a less user friendly way to watch movies than selecting online & watching through an app. What’s the point of the app if you cant select a movie from there

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Tv box office won’t load

Hi KDJ5,


Thanks for getting in touch. I would recommend getting in touch with our Box Office Team here


They will be able to look into this issue for you.




Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more