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Starfleet
Level 1: Cadet

USB issues with Telstra TV

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I've just got a Telstra TV today. Everything's working fine but I tried using the USB feature and nothing worked. I tried small USBs, FAT32 (which the Roku site reccomends), Flash drives (which the program reccomends) and large powered USB storage devices (which the Roku site also reccomends) and so far nothing has come up. 

 

I even made sure the files were JPGs and MP4s and MKVs which the player says it supports. Any help would be appreciated!!

1 ACCEPTED SOLUTION

Accepted Solutions
Sammy83
Level 3: Gumshoe
Accepted Solution

Re: USB issues with Telstra TV

Hi @Starfleet

 

I had a similar challenge when I first set up mine last week. I found success when I unplugged the power from the Telstra TV,allowed it to reset then plugged the power back in, re-plugged the USB device, navigated to the Roku Media Player and selected the USB device name. it all loaded properly and played.

 

Hope this may help mate. Good luck. Other option is ot contact the Telstra TV assurance/support group on 1800 087 688

Samuel Tumes

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2 REPLIES 2
Level 20: Director

Re: USB issues with Telstra TV

Are you using the Roku Media Player app to try to watch/play them? More information about what you tried.

Cheers!

Sammy83
Level 3: Gumshoe
Accepted Solution

Re: USB issues with Telstra TV

Hi @Starfleet

 

I had a similar challenge when I first set up mine last week. I found success when I unplugged the power from the Telstra TV,allowed it to reset then plugged the power back in, re-plugged the USB device, navigated to the Roku Media Player and selected the USB device name. it all loaded properly and played.

 

Hope this may help mate. Good luck. Other option is ot contact the Telstra TV assurance/support group on 1800 087 688

Samuel Tumes

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