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Lenore1
Level 1: Cadet

YouTube app not working

Hello! For over a week now, the YouTube app on the Telstra TV has not worked. It opens the initial YouTube loading screen, but that's it. It displays the 'loading' circle icon but doesn't load. There's a few weird ways I can 'get into' the app still, but it doesn't function correctly. For example:

- if I press the 'back' button at the loading screen, it opens the app, but does not log into my account. If I try to watch any videos this way, the audio plays but the visuals don't. If I press 'back'  again, the visuals play but with the time and suggested video overlay. Press 'back' again the overlay disappears.

- I can try and send videos to play on the TV from my laptop, and it says that it's sending them, but it doesn't always connect. Very tempremental.

I have uninstalled and reinstalled the app. I've called Telstra about this and they said it was a known issue as they'd received calls about it already, but they couldn't do anything about it? So it's over a week later and the issue is still remaining - do we just have to keep waiting until whenever for this to be fixed, or should I contact YouTube..? Thanks a bunch!

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13 REPLIES 13
Telstra (Retired)
Telstra (Retired)

Re: YouTube app not working

@Lenore1

 

Welcome to CrowdSupport!

 

I'm sorry you're having issues with the YouTube application, and I can see you've already uninstalled and re-installed it.

 

I was wondering is it only the YouTube app that you're having issues with, do other applications load and stream okay?

 

The other things you could try would be possibly checking to see if there is any software update available for the Telstra TV and also try a factory reset.

 

- Justyn

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RangaTangII
Level 2: Rookie

Re: YouTube app not working

I am having exactly the same problems, all other apps are fine, so will try your advice and see what happens.

RangaTangII
Level 2: Rookie

Re: YouTube app not working

Software was up to date. |Did system restart on Telstra TV and problem solved.

Gobsmakd
Level 1: Cadet

Re: YouTube app not working

Good tip thanks. I had the same problem and a system restart (under settings) fixed it immediately.
Support Team
Support Team

Re: YouTube app not working

Thanks for the update Gobsmackd Smiley Happy Glad that the system restart fixed up this issue for you Smiley Happy

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Walipat
Level 1: Cadet

Re: YouTube app not working

System restart hasn't worked for me.

please help!

Walipat
Level 1: Cadet

Re: YouTube app not working

AHA, It was the software. All good now and something learned
Somebodyelse
Level 2: Rookie

Re: YouTube app not working

For me, I tried restarting the Telstra TV box, but no good. Then tried deleting all the paired devices in settings of the youtube app. That worked for me.

Tweetylove
Level 2: Rookie

Re: YouTube app not working

Same issue I'd reset b4 but didn't help until I deleted the link to my phone now it's all good works through YouTube and linked from from phone again.
NDGBROWN
Level 1: Cadet

Re: YouTube app not working

same here there seames to be no fix yet

Support Team
Support Team

Re: YouTube app not working

Hi NDGBROWN, if the information above hasn't helped then our Telstra TV support teams on 1800 087 688 would be best to contact for investigation and help.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

johndoe99
Level 4: Private Eye

Re: YouTube app not working

Rebooting fixed issue for me
Lparker
Level 1: Cadet

Re: YouTube app not working

Thank you so much. I have been having the exact same problems for a few days. Your tipped worked brilliantly.

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