CrowdSupport®
Highlighted
VEGEMITE98
Level 1: Cadet

Youtube app on telstra tv not working correctly

Answered
Hi, ever since Sunday 8/10/17 youtube hasnt been working correctly on telstra tv. On loading it stays on the youtube starting screen until you press up on the controller. If you watch a video, it goes to a blank screen with only audio playing, until you press up on the remote controller.
Also the play/stop/buttons stay on the screen until you press up many times.

Anyone else with the same problem? Ive tried to uninstall the app and reload, is it possible the back out of an update, or ahould i re install the whole telstra tv? If so, how do i do it?
1 ACCEPTED SOLUTION

Accepted Solutions
johndoe99
Level 4: Private Eye
Accepted Solution

Re: Youtube app on telstra tv not working correctly

Rebooting Telstra tv through settings menu fixed the YouTube issue

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Level 21: Augmented

Re: Youtube app on telstra tv not working correctly

Maybe a power cycle could help.

johndoe99
Level 4: Private Eye

Re: Youtube app on telstra tv not working correctly

Yes I have problem with Youtube App on Telstra TV. Did you find a solution to this ?
johndoe99
Level 4: Private Eye
Accepted Solution

Re: Youtube app on telstra tv not working correctly

Rebooting Telstra tv through settings menu fixed the YouTube issue
VEGEMITE98
Level 1: Cadet

Re: Youtube app on telstra tv not working correctly

Hi johndoe99, yeah got it working, not sure exactly what worked, as i did everything ar once. Deleted youtube app, unpluged telstra tv from power, waited a few minutes, plugged back in and then reinstalled youtube.

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now