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Level 1: Cadet

free telstra tv

I got an email on Feb 23 advising that as a bigpond movies user Telstra will send out a free Telstra TV due to the pending shutdown of tbox. The Tbox has now been discontinued, no Telstra TV has arrived and on calling Telstra they claim to know nothing about it. can someone advise if i can expect a telstra tv to be sent or werher i need to make alternative arrangements?

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Support Team
Support Team

Re: free telstra tv

HI @brendanone I apologise for any misunderstandings, while there were emails sent out offering alternative service options as replacements for the T-Box, these were not free. You are welcome to choose a Telstra TV device, or Foxtel from Telstra but applicable service charges still apply.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: free telstra tv

really. sounds pretty clear cut to me. qoute "
What's next for you?
Because you're a BigPond Movies user we’ll be delivering a free Telstra TV® to your billing address so you can keep watching the movies you love”

how can that be misunderstood?
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Support Team
Support Team

Re: free telstra tv

It sounds like you've received an invite-only special offer. Chat with Billing support to ensure we have your current billing address on 13 22 00 8am-9pm local time 7 days and they can connect you to the specialist team for invitation offers. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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