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Kimw
Level 4: Private Eye

Account Numbers

Answered

I have a 10 digit mobile account number and on the old accounting system. This system is much harder to use than the new 13 digit account number one. Is it possible to change to the 13 digit account system and if so can someone tell me how to do it.

1 ACCEPTED SOLUTION

Accepted Solutions
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Account Numbers

Yeah, business plans aren't supported as yet.

 

if they don't need to be on business plans, perhaps looking at moving them into a personal account at the end of any contract. 

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5 REPLIES 5
Ben_F
Community Alumni (Retired)

Re: Account Numbers

AFAIK, the only customers on the 10 digit system have business products or some services that aren't supported.

 

Can you tell us what products you have on your 10 digit account at all (Product names would be great). 

 

B.

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Kimw
Level 4: Private Eye

Re: Account Numbers

I habe 2 mobiles on business plans on the account, That is proberly why then.

Ben_F
Community Alumni (Retired)
Accepted Solution

Re: Account Numbers

Yeah, business plans aren't supported as yet.

 

if they don't need to be on business plans, perhaps looking at moving them into a personal account at the end of any contract. 

----------------------------


New Users - Click Here!

Jackie16
Level 1: Cadet

Re: Account Numbers

How can I find out what my Telstra account number is?

 

Thank you!

Support Team
Support Team

Re: Account Numbers

Hey Jackie16,

 

The quickest way will be to confirm with my colleagues in Live Chat. They can be reached 24/7 and have a secure chat window that will allow this to be confirmed in real time via:


http://tel.st/hsc3

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