Wija1924
Level 1: Cadet

Account Transfer

Answered

Hey There,

I have a problem where I have two mobile services (my son and I) on the same account but I want to have have separate accounts for each service for ease of access. ie, account number 1 for mobile number 1 and account number 2 for mobile number 2 despite being under the same name. Is it physically possible to do this or not? If not can my son open an account under his name and could I transfer his service across to his own?

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Account Transfer

Hey Wija1924,

 

The best option for this would be via options 2 where your son starts an account with his details and then have their mobile transferred over to this account. My colleagues in our Billing team can have this started and they can be reached via the Live Chat service at 

 

http://tel.st/zhcz2

 

Once the account is active for use the the Change of Ownership form can be completed with more details available at

 

http://tel.st/r6mws

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Account Transfer

Hey Wija1924,

 

The best option for this would be via options 2 where your son starts an account with his details and then have their mobile transferred over to this account. My colleagues in our Billing team can have this started and they can be reached via the Live Chat service at 

 

http://tel.st/zhcz2

 

Once the account is active for use the the Change of Ownership form can be completed with more details available at

 

http://tel.st/r6mws

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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