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Carlton28
Level 1: Cadet

Adding another service to my account.

Answered

Hi there, I have an existing Telstra my account already with a prepaid service there, but I need to add a new prepaid service to the same account, and im not sure if it's possible to have two different services on the same my account. I used the telstra account to activate the sim card but It still dosent show on the my account page.

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Adding another service to my account.

Hi Carlton28 

You can definitely add another account to your My Account log in. 

Firstly though you'll need to speak with our Live Chat team to get your account number for the service (even Pre-Paid services have them) and from there, you just select Account Settings from the right hand column, scroll to the bottom of the page, select Add an Account, and enter the number you got from Live Chat

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Adding another service to my account.

Hi Carlton28 

You can definitely add another account to your My Account log in. 

Firstly though you'll need to speak with our Live Chat team to get your account number for the service (even Pre-Paid services have them) and from there, you just select Account Settings from the right hand column, scroll to the bottom of the page, select Add an Account, and enter the number you got from Live Chat

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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