Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec. Thank you for that.
I power cycled the modems and ta da all was in order. Since that moment, though, my usage is not recorded inside My Account. Indeed the product says I have the 'Standard Speed - Cable' so I suspect the logging is against a different product code internally, but not tied to My Account.
Now, it's of no real concern. 70 odd gig of my 100 goes to waste each month so I'm not stressed about it. But I thought to get it corrected anyway. And here's the problem. When I click on 'Need help? Let's chat.' it gives me a number of options.
What option would you suggest I choose? I have no problem with my broadband connection, but if I choose broadband will I have to explain myself to the wrong human?
Why do I need to chat in real time? Why can I not simply write an email outlining the problem and someone can look into it at their leisure? Why is it so hard to get a simple thing solved?
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