CrowdSupport®
Highlighted
veeblefetzer
Level 6: Bloodhound

Broadband usage not updating

Answered

Hello Team,

 

Recently Telstra were kind enough to upgrade my bandwidth to 100Mb/sec.  Thank you for that.

 

I power cycled the modems and ta da all was in order.  Since that moment, though, my usage is not recorded inside My Account.  Indeed the product says I have the 'Standard Speed - Cable' so I suspect the logging is against a different product code internally, but not tied to My Account.

 

Now, it's of no real concern. 70 odd gig of my 100 goes to waste each month so I'm not stressed about it. But I thought to get it corrected anyway. And here's the problem. When I click on 'Need help? Let's chat.' it gives me a number of options.

 

 

telstraOptions.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What option would you suggest I choose?  I have no problem with my broadband connection, but if I choose broadband will I have to explain myself to the wrong human?

 

Why do I need to chat in real time?  Why can I not simply write an email outlining the problem and someone can look into it at their leisure?  Why is it so hard to get a simple thing solved?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Broadband usage not updating

This is currently a known issue for some ADSL, Cable, and NBN Customers. No ETA on when it is getting fixed
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Broadband usage not updating

This is currently a known issue for some ADSL, Cable, and NBN Customers. No ETA on when it is getting fixed
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now