CrowdSupport®
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Level 1: Cadet

Change of surname

Answered
I have been into a Telstra office with my marriage cert showing my change of name, but I am still receiving my bill in my old name.
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Change of surname

Name and address of the bill is different to your contact name and address on Telstra Systems. They may have updated the contact but not the billing name

Might pay to speak to billing and get the billing name adjusted
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

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Level 23: Superhero
Accepted Solution

Re: Change of surname

Hello,
This link will take you to the Telstra instructions for change of name.
Thank you
https://say.telstra.com.au/customer/general/forms/change-name
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

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3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Change of surname

Name and address of the bill is different to your contact name and address on Telstra Systems. They may have updated the contact but not the billing name

Might pay to speak to billing and get the billing name adjusted
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Highlighted
Level 23: Superhero
Accepted Solution

Re: Change of surname

Hello,
This link will take you to the Telstra instructions for change of name.
Thank you
https://say.telstra.com.au/customer/general/forms/change-name
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

View solution in original post

Support Team
Support Team

Re: Change of surname

Hi Che7,

 

Thanks for contacting us.

 

How long ago did you go into the Telstra Store? Did they give you a time frame for this to be processed?

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