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I spent an inordinate amount of time in a chat session to change the question and answer, neither of which I put in this afternoon. The only way these could be changed was for the person on the other end of the chat to do so while I was logged in and then I could also change this. I didn't log out, went back to the site to put in something a little more secure and again can't change the answer and question. I have never been a great fan of the secret question and answer but it does seem a little ridiculous that the only way to change these is to go onto live chat wait forever and then spend 30 minutes trying to explain what the problem is.