CrowdSupport®
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Level 1: Cadet

Contact Email address on My Account

System is not allowing me to enter my bigpond email address as the contact point, message says it must be other than Bigpond or Telstra. Why has this occurred. I want to receive comms to my Bigpond address

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6 REPLIES 6
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Support Team
Support Team

Re: Contact Email address on My Account

Hi @Gordoh,

 

Apologies for my delayed response, have you received assistance for this from our tech support team?

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Level 1: Cadet

Re: Contact Email address on My Account

No response as yet.
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Support Team
Support Team

Re: Contact Email address on My Account

Thanks for getting back to us, is it a net.au or .com email address?

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Level 1: Cadet

Re: Contact Email address on My Account

Bigpond.com address. Have read the various comments. Question is does Telstra plan to fix the problem it created by forcing use if a non Bigpond address. Seems absurd not to allow a primary and secondary address as do some other providers
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Telstra (Retired)
Telstra (Retired)

Re: Contact Email address on My Account

Hi Gordoh, 

 

Be best to have a chat to us here https://tel.st/kasbm and they can confirm if a BigPond email can be used. 

 

Sorry for any frustration caused. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Contact Email address on My Account

Is that the alternative contact point? The idea behind that is to not use a bigpond email as it is basically for when your bigpond email goes down/not contactable.

If it is what i think it is it was not worded very well. Can you post a screen shot of it to confirm?

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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