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R_M
Level 1: Cadet

Data Plus Pack Not working

Answered

Hi,

 

I purchased a $20 Data Plus Pack last night (18th Feb) and its not showing up in my account in 24/7 app or via Telstra Website. This is despite recent usage showing one has been purchased and my credit has been reduced by $20. Data is currently coming out of cap credit instead of the plus pack. 

 

Is there a way for this to be rectified?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Data Plus Pack Not working

Hi R_M, 

I think I just answered you on Facebook :-) 

Anyway, our Pre-Paid team are able to rectify these sort of issues, and even better they are available 24x7 :-) 

You can either speak with them over the phone on 13 22 00, or via Live Chat here: http://tel.st/nxzt


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Data Plus Pack Not working

Hi R_M, 

I think I just answered you on Facebook :-) 

Anyway, our Pre-Paid team are able to rectify these sort of issues, and even better they are available 24x7 :-) 

You can either speak with them over the phone on 13 22 00, or via Live Chat here: http://tel.st/nxzt


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

R_M
Level 1: Cadet

Re: Data Plus Pack Not working

Yes, you have. Issue has been resolved via Live Chat. Thanks for your help Smiley Happy
Telstra (Retired)
Telstra (Retired)

Re: Data Plus Pack Not working

Hey R_M,

 

Thanks for the update and I'm glad that our live chat team have resolved this for you. Thank you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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