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Ketty
Level 1: Cadet

Data access - Information request

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Telstra 24X7 support could not answer this question and was advised to ask here.

I can request old SMS data from [https://www.telstra.com.au/privacy/customer-access] but it says i can request data of [Outgoing call and SMS details including cell tower location coordinates]. My question is that definition of "SMS details". Is it included both conversation or only my outgoing message ?

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Data access - Information request

It isn’t the actual text message, just details of when it was sent and where it was sent from (down to the tower)
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Data access - Information request

It isn’t the actual text message, just details of when it was sent and where it was sent from (down to the tower)
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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