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I am 100% I have filled this up correctly as there are no prompts to say I havn't filled it incorrectly or any fields missing.
When I click the "Submit" button it does nothing.
Tried calling customer support but just said someone will email me in 3-5 days.
This is the first time I am experiencing this type of customer service from Telstra, where no one can help.
I rarely have issues with Telstra customer service and when I do have an issue this was resolve swiftly or I was pointed to the right direction. Very dissapointing that the level of service has dropped.