MJQ
Level 1: Cadet

Direct email address to make a complaint.

Hi,

 

Is there a way I can send an email to the complaints as their complaints form is not working.

 

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

I am 100% I have filled this up correctly as there are no prompts to say I havn't filled it incorrectly or any fields missing.

 

When I click the "Submit" button it does nothing.

 

Tried calling customer support but just said someone will email me in 3-5 days.

 

This is the first time I am experiencing this type of customer service from Telstra, where no one can help.

 

I rarely have issues with Telstra customer service and when I do have an issue this was resolve swiftly or I was pointed to the right direction. Very dissapointing that the level of service has dropped.

 

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