CrowdSupport®
younghokim
Level 1: Cadet

Disadvantages of Cell Phone Policy Change

Dear Sir and Madam

 

I bought a Samsung Galaxy S9 with my wife on last year(2018) Boxing Day through a 24 month installment agreement.

 

At the time, through the staff who opened the smart phone, we were told that if we used the machine well for a year, we can replace it with a new smart phone on next(2019) Boxing Day.

 

But this Boxing Day, when I visited the same store, they refused to change to a new phone because the policy changed midway.

I insisted that at the time of my contract I was unjust because I chose Telstra and this phone because I could keep it on the same plan and change to a new phone after one year.

 

They said they couldn't do anything and complained to Telstra headquarters.

So I send you this message.

 

I don't know how many customers were hit by Boxing Day in 2018 and suffered from these details, but I can't just pass it.

 

You must solve this problem clearly to me.

You must solve it correctly and cleanly so that I can admit it, and if I feel unfair, I will surely be compensated by my lawyer.

 

I hope to reply to this message through my email as soon as possible. From now on, all conversations and contents will be saved and forwarded to lawyers.

 

 

 

 

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1 REPLY 1
Level 23: Superhero

Re: Disadvantages of Cell Phone Policy Change

Crowd Support is not a customer service channel for Telstra. We are customers just like you. 

You'll need to make contact with Customer Service or lodge a complaint.

Below is a link you can get more information from.

Happy New Year

https://say.telstra.com.au/customer/general/forms/Email-Complaint

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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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