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Ciggy001
Level 1: Cadet

Do testra send emails about creating account passwords?

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious as he asked for my email to update my account. But it was already on my account. I also got an email whilst he was sorting my issue to complete the account registration. I'm probably being paranoid but does all this sound above board?

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5 REPLIES 5
Ciggy001
Level 1: Cadet

Re: Do testra send emails about creating account passwords?

I realised this is the totally wrong section sorry!

Level 24: Supreme Being
Level 24: Supreme Being

Re: Do testra send emails about creating account passwords?

Did you access online chat via a link in the email or did you use the online chat link on Telstra's web site? If you didn't use any of the links in the email and went to Telstra's website to access online chat you don't have anything to worry about. If it was me I would not click on any off the links in the emails and would ring 132200 to find out what was happening with your account.

Ciggy001
Level 1: Cadet

Re: Do testra send emails about creating account passwords?

I did use the chat via the telstra site so i guess must be OK. Also the guy i was talking with sent the links etc. so they must be OK as well.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Do testra send emails about creating account passwords?

I agree it sounds like it’s okay.

Support Team
Support Team

Re: Do testra send emails about creating account passwords?

Hey Ciggy001,

If at any point you are concerned that your password is compromised I would suggest changing it at you end, more on how to do that here https://tel.st/mwwak

Let me know if I can help further.

Angela 

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