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DogsWatch
Level 1: Cadet

How do I view Itemised charges on previous bill?

So, with this new My Account format how do you view itemised charges on a previous bill.

I have come back from holiday and my bill is 10x higher than normal and now over due. I wish to find out what the roaming charges were in detail to ensure there are no errors ( I have typed 10x higher yes?) and the only option I can find is to download a PDF with the summary of charges only.

 

HELP! Desperately missing the old format at the moment in which you could easily see itemised charging.

 

Thanks

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2 REPLIES 2
Level 22: Superhuman

Re: How do I view Itemised charges on previous bill?

http://crowdsupport.telstra.com.au/t5/Home-Plans-Services/Itemised-Bills/m-p/77502

 

http://crowdsupport.telstra.com.au/t5/Billing-Payments/Usage-History/m-p/78270

——
Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
DogsWatch
Level 1: Cadet

Re: How do I view Itemised charges on previous bill?

Thanks Drat,

 

The usage link was the most helpful.

 

I figured out what happened - as I had put my SIM away for the last 4 weeks and so I had absolutely no call charges to display. Thus, when I clicked on Usage it displayed DATA usage (what can I say - I used Facebook as soon as I arrived at the airport!) but no CALL usage. As such there was no link to go see my Calls and open up the old Telstra.com online billing options.

 

When I clicked on DATA usage it opens up the My Data Usage page which only shows information about, well, my pre-bill data usage.

 

So, long story short - If you go overseas always, ALWAYS, buy a prepaid SIM. It will always work out cheaper.   Excuse me I must now go and hock something to pay my Telstra bill.

 

Thanks


@Drat wrote:

http://crowdsupport.telstra.com.au/t5/Home-Plans-Services/Itemised-Bills/m-p/77502

 

http://crowdsupport.telstra.com.au/t5/Billing-Payments/Usage-History/m-p/78270


 

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