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DaveinHongkong
Level 1: Cadet

How to add another person to my account?

Answered

Help would be desperately needed and much appreciated. I am overseas for work and so far I have been unable to receive the customer support I need regarding my Telstra account.

 

I tried Live chat and got a promise that someone will call me back but it hasn't happened and I haven't got any email reply either. I cannot travel back to Australia in the near future, and have limited time and ability to keep calling Customer Service about the problems with my account.

 

How can I add a person who is in Australia and in a better position to get help on my behalf? There seems to be no option for it in the menu.

 

Thanks, David

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How to add another person to my account?

You need to speak to accounts and get them to add the person. I don't beleive that they can add them over Livechat as they really need to have the recording of your voice authorising the addition as evidence that it really was you ho requested it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How to add another person to my account?

You need to speak to accounts and get them to add the person. I don't beleive that they can add them over Livechat as they really need to have the recording of your voice authorising the addition as evidence that it really was you ho requested it.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

DaveinHongkong
Level 1: Cadet

Re: How to add another person to my account?

Thank you for your help!

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