gwmbox
Level 13: Super Sleuth

How to add another pre-paid account to My Account?

Answered

Hi T-Reps and everyone else Smiley Happy

 

I noticed the new layout for the My Account, very snazzy Smiley Happy

 

On my account it has two of our accounts listed, one is my normal Telstra account with all of my main services (phone, foxtel, internet etc) and the second is one of our prepaid mobile services, My question is how can I add our second pre-paid service to the account list?

 

Thanks

 

GW

Roll on the NBN!
1 ACCEPTED SOLUTION

Accepted Solutions
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Ben_F
Community Alumni (Retired)
Accepted Solution

Re: How to add another pre-paid account to My Account?

You have a few options:

 

If it doesn't appear, they have set it up under a different customer profile. I think you need to "Register" again, but supply your existing Telstra MyAccount Details.

 

Failing that, you may need to get them to perform some magic to move Pre-Paid services onto the same profile. LiveChat should be able to sort this out for you.  

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8 REPLIES 8
Highlighted
Ben_F
Community Alumni (Retired)
Accepted Solution

Re: How to add another pre-paid account to My Account?

You have a few options:

 

If it doesn't appear, they have set it up under a different customer profile. I think you need to "Register" again, but supply your existing Telstra MyAccount Details.

 

Failing that, you may need to get them to perform some magic to move Pre-Paid services onto the same profile. LiveChat should be able to sort this out for you.  

----------------------------


New Users - Click Here!

gwmbox
Level 13: Super Sleuth

Re: How to add another pre-paid account to My Account?

Thanks Ben. live chat has helped me sort it out - cheers
Roll on the NBN!
Sylfel
Level 1: Cadet

Re: How to add another pre-paid account to My Account?

Trying register again, no luck
Sylfel
Level 1: Cadet

Re: How to add another pre-paid account to My Account?

Mobile prepaid
Telstra (Retired)
Telstra (Retired)

Re: How to add another pre-paid account to My Account?

hi Sylfel 

 

If you are having problems adding another prepaid account to your My Account, you would be best to speak to our My Account team on Live Chat  http://tel.st/8qpr

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Bekibull
Level 1: Cadet

Re: How to add another pre-paid account to My Account?

Hi there, I'm not having trouble I just don't know where to click to add a prepaid service. Can you please help?
Thanks
TobyMan
Level 1: Cadet

Re: How to add another pre-paid account to My Account?

Yes I do not now why this is such a hard thing to do so we can keep all our post and pre paid accounts all tidy.  I have to contact someone on website or on phone to do what I should be able to do online and safe Telstra money.

Support Team
Support Team

Re: How to add another pre-paid account to My Account?

Hi TobyMan,

 

Appreciate the feedback. If you would like to chat with us in regard to adding an account, I recommend using the link provided by Lindy earlier in the thread.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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