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For some ridiculous reasons after having to compromise with a lesser ADSL2+ service from a Cable service as Telstra refused to install a new Cable connection because NBNCo is due in 2021 18 months away. I now find myself trying to correct the 'billing email name they have provided me. They have missed the second letter in my surname and it is wrong.
I have asked for this to be corrected and I have been told this afternoon the only way fr them to fix their error is to disconnect my month old service and connect a new service which will take them at least 5 days - possibly longer during which time I will have zero access to the Internet. I work in IT and I have to say I'm already paying a premium for this service and when you go and make a blatant error like this I lose out. This is just ridiculous. I went with Telstra because I have always been a Telstra Business mobile customer and the appeal of a 4G SIM Card fail-over was particularly appealing and I had heard really good things about Telstra Cable. I have to say with all if this d1cking about I'm just about ready to move back to TPG.. Seriously Telstra it's an additional letter in the name.