CrowdSupport®
Highlighted
vasbyt
Level 4: Private Eye

I want to change my password

Answered

All I want is to to change my password for my online Telstra account.

Someone hacked into my account and 'stole' my home phone and changed my plan from the best to the worst.

Now Telstra says they are not the service provider for my home phone now.  They always have been

My internet speed has slowed to almost stop!

I keep trying to change the password but they keep sending me my old one.  I just want to reset it.

The whole experience has been horrifying.

Please help me.  Please, please.  I'm old, and really tired after 2 hours here.

Many thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: I want to change my password

log into you account via https://www.my.telstra.com.au/myaccount/home

 

On the top right side you should see "personal details". Click on that

Click on "Edit" next to password

 

That will allow you to change your account password

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
vasbyt
Level 4: Private Eye

Re: I want to change my password

Ooops.  I didn't tick "email me when someone replies"

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: I want to change my password

log into you account via https://www.my.telstra.com.au/myaccount/home

 

On the top right side you should see "personal details". Click on that

Click on "Edit" next to password

 

That will allow you to change your account password

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

View solution in original post

vasbyt
Level 4: Private Eye

Re: I want to change my password

Oh my gosh!  It worked, and it was very easy for me.  Which I really hoped it would be. Smiley Very Happy

Thank you so much for your prompt reply and your greatly needed help, Yastiandrie.

You are now my 'Superhero'.

Naomi xx

Level 24: Supreme Being
Level 24: Supreme Being

Re: I want to change my password

Aww shucks Smiley Very Happy
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Kimlai
Level 1: Cadet

Re: I want to change my password

Maybe you can help me too then! I too am elderly and tired of trying  to change my password  but I did what you told the other lady to do,and telstra won'"t accept th old password when I try to change it for a new one!!! Help Please!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit