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Already_Done
Level 1: Cadet

Insufficient Privileges

Trying to link phone to my telstrT account and get a message about insufficient Privileges or Parent. Ideas? 

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Support Team
Support Team

Re: Insufficient Privileges

Hey Already_Done,

 

How was it that you were accessing this My Account service to have the account added, as in was this via a computer or a mobile device via the Telstra 24/7 App? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Already_Done
Level 1: Cadet

Re: Insufficient Privileges

Via the 24/7 app on Telstra phone and SIM

thanks

Support Team
Support Team

Re: Insufficient Privileges

Thanks. Is this a prepaid or postpaid mobile service? Consumer or business? When you say you're trying to link it, are you changing billing accounts? - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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