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bevyn
Level 1: Cadet

Logging into my personal telstra account

When I log into my account it locks up after asking the stupid question "lets get you set up" when this has already been done - then nothing happens for quite a while and it is very frustrating. Surely Telstra can fix this problem. I alresdy have 24/7 app but need to go into my account to delete emails

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5 REPLIES 5
Support Team
Support Team

Re: Logging into my personal telstra account

Hi @bevyn,

 

I'm sorry to hear that you're having trouble logging into your account. Our Technical Support team on Live Chat https://tel.st/6g8f6 or call 132200 who will be able to troubleshoot further. Let me know how you go. 

 

- Tim 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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bevyn
Level 1: Cadet

Re: Logging into my personal telstra account

Hi Tim

Tried live chat but options do not allow for support connection. Only seems to be about sales

Support Team
Support Team

Re: Logging into my personal telstra account

Hi @bevyn

 

Please refer to the information here if you would like to manage or reset your password. 

 

If you need a further hand, you will either need to speak to us securely online via the link Tim provided or call 132200.

 

Please choose "Entertainment & Apps" & then "Email" from the drop-down options.

 

If you have trouble with the link, I'd suggest calling. 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 22: Superhuman

Re: Logging into my personal telstra account

Try clearing your cache and cookies
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
bevyn
Level 1: Cadet

Re: Logging into my personal telstra account

I will give it a go not sure where to clear cookies in android

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