CrowdSupport®
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Level 1: Cadet

My mobile number and usage isn’t showing up on my account

Hey

 

when I login to my account I can only see one of the mobile services. The other one was on there and now it has disappeared I have tried to get username but it just send reset password. How do I know if it has been removed

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2 REPLIES 2
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Level 8: Inspector

Re: My mobile number and usage isn’t showing up on my account

is this a prepid mobile account?
did you have it transfered to a diferent account holder?

you cant try accessing you acount also by downloading telstra 24/7 app thru apps store or playstore.
try checking if you will see all your services.
While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own, and do not necessarily represent that of Telstra.
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Level 23: Superhero

Re: My mobile number and usage isn’t showing up on my account

Presuming there have not been any service account changes, it is a relatively common software fault.
You would need to get billing to raise an internal ticket to get it reconnected, all presuming you have not changed any services or accounts.
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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