CrowdSupport®
Aristocrat
Level 1: Cadet

Number porting not active even after 38 hours

Answered
Hello
I submitted a request to port my number from Optus to Telstra prepaid on 28th June but I am still waiting. and with out a phone service. Optus have already released my number and disabled my old SIM. My telstra SIM has network but I cannot make calls/sms. It is really frustrating. Why does it take so long??? What do I do now as I am without a phone service. What if there is an emergency??
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Accepted Solution

Re: Number porting not active even after 38 hours

You should contact the pre paid department via Telstra Chat   https://www.telstra.com.au/chatnow/landing

or ring 132200 an say PrePaid

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 22: Superhuman
Accepted Solution

Re: Number porting not active even after 38 hours

You should contact the pre paid department via Telstra Chat   https://www.telstra.com.au/chatnow/landing

or ring 132200 an say PrePaid

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now